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Conditions of Sale

The parties bound by these terms and conditions are Wallbox Chargers S.L, with company tax identification number/VAT NO. B66542903 and registered office at Carrer Josep Ros i Ros 21A, 08740 Sant Andreu de la Barca, Barcelona, Spain. Tel. (+34) 93 018 16 68, email: info@wallbox.com, duly entered in the Register of Companies of Barcelona, under the number 35078711, hereinafter referred to as Wallbox, and any user who completes the sales form in full. Please carefully read the following rules that govern the services that Wallbox offers. These terms and conditions must be accepted as a previous condition to acquire products from Wallbox. This website was created by Wallbox Chargers, S.L., (hereinafter referred to as WALLBOX), as an informative site for personal use. By accessing this website you hereby accept the following terms and conditions.

Accessing and browsing this website means that the user is aware of and accepts the disclaimers, terms and conditions of use contained therein.

Wallbox Chargers S.L.2016 © All rights reserved

Purchasing from Wallbox

Users that are duly registered may make purchases on the Wallbox website through the means and in the manners established.

The prices shown are final, in Euros (€) or in the local currency, where applicable, and include taxes, except when, for legal reasons, it is indicated and a different item is applied, especially related to VAT.

The registering and acceptance of these terms and conditions means that the user agrees with the product, its characteristics and price.

The customer may make purchases online through the website, www.wallbox.com, or connected domains.

Each order requires the customer to accept the price and product description available at the moment of purchase. Wallbox.com undertakes to ship the products ordered through its website according to the availability in stock. If the products are not available, Wallbox.com undertakes to inform the customer as soon as possible, the order will be cancelled and the corresponding amount will be refunded.

Payment

The means of payments are: Credit or debit card, PayPal or bank transfer. It is not permitted to use third party payment data or instruments. Transaction security: Wallbox takes all measures to ensure the confidentiality and security of the data sent through the website http://www.wallbox.com. As such, the website uses SSL secure payment systems (Secure Socket Layer).

Product availability: If one or more of the requested products are not available, Wallbox undertakes to inform the customer as soon as possible. Therefore, upon the customer’s request, the order will be cancelled and the amount paid will be refunded.

Transaction security

Wallbox takes all measures to ensure the confidentiality and security of the data sent through the website http://www.wallbox.com. As such, the website uses SSL secure payments (Secure Socket Layer).

Shipping

Geographical scope Wallbox ships to Spain, Belgium, Luxembourg, The Netherlands, Germany, Austria, Switzerland, Denmark, Norway, Sweden, Italy, Portugal, France and the United Kingdom. If the user is not located in one of these countries, he/she must contact us so that we can consider the possibilities for shipping to his/her country.

Once the payment has been made, the customer will receive the product within a maximum term of five days.

Wallbox deliveries are made between Monday and Friday, on working days. Wallbox only takes responsibility for the delivery methods offered on our website. Should you have any queries, please contact our customer support service.

The shipping cost is included in the price of our products.

It is the customer’s responsibility at the moment of delivery to makes sure that the shipment is in good condition. As such, if the box has been opened or if the appearance of the packaging raises any doubts or suspicions regarding the perfect condition of the product having been compromised, the customer must not accept it and must notify Wallbox thereof immediately by phone or email. Every shipment must be handed over at the same time as the customer signs for it.

Guarantee: changes, returns and refunds

Term for returning an item

Consumers have a legal term of 14 days, counted from the date of receipt of the good, to exercise their right of withdrawal with no need to justify their motive for doing so, since they have the right to test the good as they would have done if it had been in a commercial establishment.

The ways to exercise this right of withdrawal are mentioned in the paragraph, “Terms and conditions for changes, returns and refunds”. The transportation of the goods for returns and exchanges are at the expense of the customer. The terms and conditions are as follows:

Terms and condition for exchanges, returns and refunds

The user is responsible for the shipping costs for withdrawal, exchanges and returns.

The exchanges and returns must be handled by contacting our customer support services by writing to the email address: sales@wallbox.com.

Changes and returns must be handled using the transportation means offered by Wallbox so that the package is correctly delivered to our warehouses in Spain. If the customer returns the package using a different transportation firm, Wallbox shall not be held liable for any losses, theft or damage to the package and undertakes no obligation to refund or return the product.

The product must be in perfect condition, brand new, unused and in its original packaging. Wallbox reserves the right to refuse changes or returns that are not received in perfect condition, according to that stated above.

If the product is suitable for return, according to the conditions stated above, the purchase amount shall be refunded to the customer through the same means as the payment was made within a maximum term of 10 working days.

If the product is suitable for exchange, Wallbox shall do so, exchanging the product for the new product selected.

If the new product is more expensive, the customer shall pay the difference in price through one of the payment methods accepted by Wallbox.

If the chosen product is less expensive, Wallbox shall refund the difference through payment method used for the purchase.

If Wallbox receives a return with contents that are not in line with returns request or the products do not respect the aforementioned terms and conditions for returns, Wallbox reserves the right to carry out the necessary actions to recover the amount.

If the product is defective, the seller must, as appropriate, repair or replace it; this procedure shall be free of charge for the consumer and user. If a replacement is needed, the replacement device may be one that has been repaired and therefore guaranteed by Wallbox. The replacement does not mean that the guarantee is extended any longer than the period established at the moment of purchase (2 year counted from such moment). The consumer and user must inform the seller of the lack of conformity within a term of two months counted from the moment he/she became aware thereof.

Within the legal framework available to the consumer for the repair or replacement of the product, we have a simple process that will allow him/her to make the repair or replacement quickly. For such purpose you must contact Wallbox using the email address: service@wallbox.com. Similarly, we request that you indicate the reason for the incidence in such email.

Wallbox will not accept the return if the product shows signs suggesting problems that are not connected to manufacturing defects. The following are not considered manufacturing defect (examples):

  • Damage caused by inappropriate or excessive use.
  • Those caused by the product being exposed to unsuitable environmental conditions for its use.

Liability

Wallbox limits its liability in the following cases:

It may be that the chosen product is not exactly what can be seen through the website, due to lack of resolution, problems with the browser used or other problems of this sort.

Wallbox takes all measures to provide a true representation of the product; however, it takes no liability for any slight differences or inaccuracies that there may be.

Wallbox shall act with the utmost diligence in providing the product to the company responsible for shipping. However, it takes no responsibility for any damage caused by the poor functioning of the transport, especially for instances such as strikes, traffic congestion and generally any other that occur in the sector and cause delays, losses or damages to the chosen product.

Technical faults that, due to accidental causes or of other types, may hinder the normal functioning of the service through the Internet. The website not being available due to maintenance or for other reasons, which prevents the service from being available. Wallbox makes all the measures available to the user so that he/she can carry out the selection, payment and shipping process for the selected product; however, it takes no responsibility for any cause that is no fault of its own, acts of God or force majeure.

Wallbox takes no responsibility for the improper use and/or wear and tear of the articles that have been used by the customer. Similarly, Wallbox will not take responsibility for the return of a product from our competitors and/or not sold through our website. The customer is responsible for returning the correct item. Otherwise, Wallbox will not refund the erroneously returned items.

Rights reserved

Wallbox reserves the right not to accept orders from certain users without providing any reasons therefor.

Similarly, Wallbox reserves the right to cancel or reject any order from a customer with which it has had any payment problems from a previous order or that seems to present some kind of risk.

Wallbox reserves the right to change the prices of its products. The purchase price shall be the current one at the moment of finalising the transaction.

Wallbox reserves the right to verify the personal information provided by the customer and to take the measures it deems necessary to ensure that the person on record is the holder of the documents or cards that uses for payment. This check may take the form of a request for proof of identity and/or address and/or bank documents. If the customer does not respond to a request of this sort within the following days after it has been made, the order in question will be automatically cancelled and it will not be possible to subsequently make a claim.

 

Wallbox reserves the right to delete the account of any myWallbox users that are incorrectly using or abusing the system, carrying out fraudulent acts or causing damage to other users. If Wallbox or any other entity that is professionally connected with Wallbox detects any anomaly or suspects that the user may be hindering the normal functions of the system by fraudulently altering its registers through any technical or computer process or carrying out any fraudulent acts that the breach the transparency thereof, Wallbox reserves the right to delete the account and retract the benefits that may be have been automatically obtained, without any explanations, from any users that have benefited, either directly or indirectly, from fraudulent acts; it may also file any civil or criminal actions that may be applicable. In this respect, Wallbox hereby states that it has set up the mechanisms and technological support to detect any possible fraudulent, unusual or malicious acts aimed at altering the registering and proceeding on this website.

Wallbox reserves the right to change these Terms and Conditions at any time without further notice. These changes shall be published on the website so that the user is aware of them before using the site. Therefore, the user must carefully read these General Terms and Conditions each time he/she uses the website. Once the changes to the General Terms and Conditions become applicable, the use of the website and/or of the services shall imply that the user accepts them.

 

Customer services

Should you have any queries or suggestions, you can contact our Customer Support Services by phone from Monday to Friday, 9am to 6pm, by calling +34 93 018 16 68 or by sending an email to the following address: service@wallbox.com.

 

Intellectual property

All the information contained on the website, as well as its graphic design and the coding used are protected by copyright or other protection rights contained in Legislative Royal Decree 1/1996 of 12 April, which approved the Revised Text of the Intellectual Property Act. These rights belong exclusively to Wallbox or to its licensors; the following acts are therefore expressly excluded: reproduction, distribution, transformation or communication to the public, as well as any other assignment of all or part of the contents of the website, and generally any item that is protectable by intellectual property laws according to the legislation in force.

Updates

Wallbox reserves the right to unilaterally change the terms and conditions of this website. Any change made thereto shall be duly reported. The changes to the terms and conditions of use shall come into force at the time that they are published on this website.

Users

Sales are only intended for people over the age of 18; therefore, participation in such sales is completely prohibited for users who do not meet this requirement or the requirements established in the corresponding general terms and conditions.

Contents

Wallbox goes to the greatest lengths to avoid any errors in the contents that may appear on this website. Wallbox does not guarantee, nor does it take responsibility for any consequences that may be caused by errors in the content that may appear on this website.

The information, contents and data of any class on this website or its promotional campaigns are reviewed before publication; however, it is not possible to guarantee that they are completely free of mistakes, typographical errors, incorrect wording or similar problems; Wallbox therefore recommends that its users are alert to any updates or corrections that might be included on the website, that they confirm any data that is of essential interest to them through the personal and telephone communication channels available on this website and the communications media, and that under no circumstances should they make decisions based solely and especially on the information of the website or the promotional campaigns published in this website or those of third parties.

 

Typographical errors

All the information published by Wallbox in any advertising format, belonging to Wallbox or to third parties, especially regarding banners, e-communications via email, or any others containing any typographical error, either by mistake or due to tampering by third parties, has no value. If they have any doubts, the users are recommended to confirm the information through the Wallbox’s personal channels, such as email or phone.

Purely informative purpose

All the information included on this website is for strictly informative purposes. In order to purchase the products on offer on the Wallbox website, the user must provide all the information requested during the process and accept the relevant terms and conditions.

Links on the website

Wallbox takes no responsibility for the contents, commercial activities, products and services included that may be viewed, directly or indirectly, using links through the website.

The presence of links on Wallbox’s website, unless expressly stated otherwise, is for merely informative purposes and under no circumstances can it be understood as a suggestion, invitation or recommendation regarding such links. These links cannot be understood to be a relationship between Wallbox and the private individuals or companies that own the websites than can be accessed through such links.

Wallbox reserves the right to unilaterally remove the links that appear on its website at any moment.

Browsing, access and security

Accessing and browsing this website means that the user is aware of and accepts the disclaimers, terms and conditions of use contained therein. Wallbox goes to the greatest lengths to ensure that browsing takes place under the best conditions and to avoid any type of damage that maybe caused when browsing.

This page has been designed to support our browsers.

Wallbox takes no responsibility for any kind of damage that may be caused to the users due to the use of other browsers or versions other than those for which the website has been designed.

Accessing the page is done through an insecure environment and therefore information may be transmitted without encryption.

Registered trademarks

All the trademarks, logos and anagrams shown on this website are the property of Wallbox Chargers S.L.

It is expressly prohibited to use any element of the website that is subject to protection in accordance with the industrial property legislation in force, without prior consent. Specifically, trademarks, trade names, commercial signage, names, logos, slogans or any other type of distinctive sign that belong to Wallbox may not be used without written permission from Wallbox Chargers S.L.

Legal actions

Wallbox reserves the right to file any relevant legal actions against the users that breach or violate intellectual and industrial property rights.

Place of jurisdiction and governing law

The terms and conditions governing this website and all the relationships that may arise therefrom are protected by the Spanish Law. Any disagreement that may arise as are result of accessing or using this website shall be submitted to the exclusive jurisdiction of Martorell (Barcelona), Spain, notwithstanding any other jurisdiction that may be applicable according to the consumer laws in force.